Shipping, Turnaround & Return Policy

Thank you for shopping with The Craft Cartel by VZ. Because many of our products are custom-made, personalized, or prepared specifically for your order, please review the following policies before placing your order.

By completing your purchase, you acknowledge and agree to the policies below.

Processing & Turnaround Times

Turnaround time begins after all required information, payment, design details, photos, names, sizes, colors, and other requested materials have been received.

For custom orders requiring a mockup, turnaround time begins after the final design/mockup has been approved.

Turnaround time refers to the time needed to create and prepare your order. Shipping/transit time is separate and is not included in production turnaround.

Party Favors

Standard turnaround: 7–10 business days

Party favors may include custom chip bags, candy wrappers, water bottle labels, treat bags, cups, fans, party hats, shot bottles, and other personalized event items.

Large orders, highly detailed designs, or orders requiring specialty supplies may require additional processing time.

Sweet Treats

Standard turnaround: 3–5 business days

Sweet treats are prepared according to your scheduled pickup, delivery, or event date whenever possible.

Because these products are perishable, customers are responsible for selecting an appropriate pickup/delivery date and properly storing treats after receiving them.

Large dessert orders and treat-table orders may require additional notice.

Custom Gifts

Standard turnaround: 5–7 business days

This includes personalized gifts, specialty items, custom accessories, and similar made-to-order products.

Processing time may be extended when specialty blanks, materials, or outsourced components must be ordered.

Apparel

Standard T-Shirts: 4–5 business days

Sizes, colors, and garment styles are subject to current blank availability.

5X–6X apparel may require an additional 1–2 business days.

Custom hoodies, pullovers, crewnecks, jackets, and specialty apparel are made to order. Turnaround time will be provided with your custom-order quote because availability and processing time vary depending on garment style, color, size, quantity, and supplier inventory.

Rush Orders

Rush service may be available depending on our current production schedule and material availability.

Rush orders are not guaranteed until approved and are subject to an additional rush fee.

Paying for expedited shipping does not automatically shorten production time.

Business Days

Business days are Monday through Friday, excluding holidays and announced business closures.

Weekends and holidays do not count toward stated turnaround times unless specifically agreed upon in writing.

Shipping

Shipping is available on eligible products.

Once production is complete, orders are shipped using the shipping method selected or provided for the order.

Shipping time is separate from processing/production time.

For example, a product with a 5-business-day turnaround and 3-day shipping should not be expected within 3 days. The order must first be produced and then shipped.

Tracking information will be provided when available.

Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be resent.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery schedules are controlled by the carrier.

Weather, holidays, transportation interruptions, and other carrier-related delays may affect delivery.

If a package becomes delayed, lost, or damaged during transit, The Craft Cartel by VZ will assist with available carrier claim procedures when applicable, but carrier investigations and claim decisions may take additional time.

For time-sensitive events, customers are strongly encouraged to order early.

Local Pickup

Customers selecting local pickup will receive pickup instructions when their order is ready.

Please do not arrive for pickup until you have received confirmation that your order is complete.

Pickup times must be respected. If you need to change your pickup time, contact us as soon as possible.

Perishable items that are not picked up at the scheduled time may be affected by temperature, freshness, or storage conditions.

Custom & Personalized Orders

Please double-check all information submitted with your order, including:

Names, dates, spelling, sizes, colors, quantities, photos, themes, and other personalization details.

The Craft Cartel by VZ is not responsible for errors contained in information that was submitted and approved by the customer.

If a mockup is provided, customers are responsible for reviewing the entire design before approval.

Once a design has been approved and production has begun, changes may require an additional fee and may not always be possible.

Returns, Exchanges & Refunds

Because our products are primarily custom-made and personalized, all custom orders are final sale.

We do not accept returns or exchanges because of:

• Incorrect size ordered by the customer

• Change of mind

• Event cancellation or postponement

• Incorrect spelling/information originally submitted or approved by the customer

• Color differences caused by phone, tablet, monitor, or printer display variations

• Customer preference after an approved custom item has already been produced

Apparel

Custom-printed apparel is final sale unless the item received is defective or we made an error while completing the order.

Customers are responsible for reviewing applicable sizing information before ordering.

Sweet Treats

Due to food safety and sanitation requirements, all sweet-treat sales are final.

Sweet treats cannot be returned or exchanged once they have been picked up, delivered, or shipped.

Damaged, Defective or Incorrect Orders

We absolutely want to correct mistakes that are ours.

If your order arrives damaged, defective, or significantly different from what you approved, please contact us within 48 hours of receiving your order.

Include:

Your name, order number, description of the issue, and clear photographs/video showing the problem.

Do not discard the item or packaging until your claim has been reviewed.

If we determine that the mistake occurred during our production process, we may provide a replacement, correction, store credit, or refund depending on the circumstances.

Claims submitted after the 48-hour reporting period may not be eligible for replacement or refund.

Cancellations

Because custom orders often require design work and materials to be purchased specifically for the customer, cancellations are not guaranteed.

Orders that have already entered production, had materials purchased, or had custom designs completed may be partially or completely non-refundable.

Any approved refund will reflect work already completed and any non-refundable materials purchased for the order.

Event Dates

Providing an event date does not automatically guarantee completion by that date unless the timeline has been confirmed.

Customers are responsible for placing orders early enough to accommodate production time plus shipping/delivery time.

We reserve the right to decline an order when we cannot reasonably meet the requested deadline.

Questions

Questions regarding an order or this policy may be sent to:

The Craft Cartel by VZ
📧 info@vzcraftcartel.com
🌐 VzCraftCartel.com